Customer Testimonials

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Dear Kevin:

How can I thank you enough for all your effort and care you gave us in China.

At this moment in time, I'm sending my warm wishes and my prayers to all of you at this terrible catastrophe and it saddens me to think what the dear people of China is going thru.                         
      
Beijing is an interesting city as well as the GREAT WALL, which my dream has come true to see this great architecture.  There were so  many places we went to see that I am still trying to figure out which site was more interesting but at the end the whole trip was the highlight.
 
I am trying to go thru all the fine places, but believe it not, cannot remember certain names of towns besides "Yangshuo" Guilin which is the only think that my head remembers and cannot believe that a little town so magical and whimsical exits. 

Our trip went well, when we arrived at JFK, it was sad to say good-bye to everyone.  We had been together two weeks and it kind of made us a family but reality set in and we must face it.

All the best for the upcoming Beijing Olympics 2008.

Thank you again and keep in touch.

Your friend,

Anita

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Dear Mr. Tao:

I and my sister had a wonderful vacation in China. And I appreciate for your program which turned out to be great indeed.
Before departure, I was somewhat apprehensive since I had not have enough information, such as domestic flights in China, etc. But everything was in order and we did not have any schedule probblems. When we got a new destination, a guide and a drive were always there waiting for us. Again it was great.

And with respect to service fees, I and my sister did not have any ideas about how much would be be appropriate in tipping; however, it turned out fine since our tour companions, a couple from San Diego brought with them information about how much for service is reasonable in China which they got from their travel agent. If you'd provice such informaiton to your next tour people, your reputation and business will gain. Again we had a fabulous time in China, and we definitely look for you next time we go to China, and we'd like recommend you to our friends for their China tours.

Thank you again, and we look forward to hearing from you for good news.

Sincerely yours,

Sang and Jung

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Dear Mr. Wu,

Thank you for the great China trip arrangements. We had a wonderful time despite the cold weather in Beijing and rain in Shanghai. The trip was full of activities and the optional "Impression" show near Guilin was truly memorable.

We especially liked our tour guide, Jackie, in Xi An. He went over the top trying to help everyone; a very special person! Please forward our comment to the appropriate office in XiAn and to Jackie himself. It will be appreciated!

We felt that it was a right Free Time to Scheduled Activities ratio; for the "shoppoholocs" though perhaps not enough time.

The only negative comment was that for the "spoiled" Americans, the beds were much too hard in all the hotels except for Beijing.

I am enclosing some pictures for your pleasure.

Again, thanks! My best, Regina and the family

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Tao,
Thank you so much for your assistance in this. You are really the best
travel agent individual I have ever met. You really do go out of your way to
help your client. I noticed with Jennifer's cousin emergency situation. Oh
and of course your assistance to my daughter Noelle Allen too while we were
still on vacation. I almost forgot to mention to you thank you for sending
my itineary to her. She had texted me for the return flight information, I
tried so many times to reply to her message but some how my text message
would NOT go through in Beijing. So she sent you an email asking for the
information. Thank you so much too for replying to her and providing her the
necessary information. I definitely recommending you to my family and
friends. Next time when I do travel again, I will try to get a bigger group
and you will be my contact.

Emily

Clients information:
Emily          New York, NY

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To the management
China Travel Service.

A Summary of my travel in China -
Tour Code ( CO609B)

This was the most memorable trip for my daughters and my American friends and will stay in their good memory for the rest of their lives. They must have told so many people by now and if only they have your company
cards and brochures to give away....you would have so many potential customers by word of mouth.
It is the greatest in merely 2 weeks plus

The reason is it is a customized trip.
That means it is tailored to our interest and liking and budget. We wanted to be different. We want to feel special and doing the unbeaten track. My profession is a TV Producer, My friends are a lawyer and an advertising agency personnel.

The other reason it was a great trip is because we happened to have mostly top friendly and sincere tour guides that see to our need of a last minute very clean 5 stars toilet, last minute change of itinerary, change of food
And change of mind.

The most important reason is because of the special places we have packaged successfully which included seeing the western part of China, like the Gobi Desert, Doing sunrise on the camel and the sand dunes, and having special
birthday party in the kindergarten school for my daughter...... All these, takes research and planning and lots and lots of talking in mail and in phone... Here and there in China.....

We have so much luck to have Tao, your staff, to be doing and helping with the above in order to organize such a remarkable trip.

This will be the trend of the modern travellers, where everybody want to have a customized trip and where everybody will demand for personal attention from competent staff like Tao. I see that there are more new travel agencies coming up strong and creative and going along such personalized packaging to China which is out-shinning your companies you must believe me. Not only is their web sites more attractive, their packages with
professional seductive write-up will anytime make your site and offers gloomy. They charge slightly more but I see them capturing the American tourists. Your old way of services the same places the same buses need to change....at least for advertising purposes.

Advertise packages for like :

ONE family to China
Customized Tour just for YOU
ONE van ONE family Customized CHINA
Breakfast on Gobi Desert !
Best for single and mother and woman - customized small
group in CHINA

Thank you for the memorable trip. Special thank to Tao and the young
lady manager based in Shanghai.

Teng
P/S I could have help you in your web site design !!!

Clients information:
Teng Teng          New York, NY

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Tao Chen

We just returned from your trip CTS05. We want to give you some feedback on our experience. The trip was just great we learned many things about the Chinese culture and saw many wonderful sites. We are very impressed on the amount of growth China is currently experiencing. Our National guide was a woman named Sunny. She went out of her way to insure that everyone on the trip was included in all the activities. One couple was slow in walking and when it became too much for them she rented a ride to help them keep up. She was very knowledgeable and did a very good job of explaining the history and current culture of China. The trip was well worth the money and we would highly recommend CTSI to our friends if they are interested in a trip to China

Larry & Marge

Clients information:
Larry & Marge 
Itinerary: Beijing, Yichang, Three Gorges, Chongqing, Xian, Lhasa, Shanghai 16 days

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Dear Tao,

being back from Asia and still completely jet laged but happy! The trip was wonderful and amazing. Everything was well organized and satisfying. Thanks again for all you effort!

Have a wonderful weekend,
Bruni

Clients information:
Bruni     New York, NY   Sep. 1st 2007
Itinerary: Beijing, Xian, Guilin, Yangshuo, Shanghai 11 days

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Hi there, Kerry !!

Kay and I just wanted to drop you a note of "Thanks !!", for setting up
a fantastic trip for us to China. The visits to each of the 3 cities exceeded our expectations for site seeing, history understanding and a full agenda of neat things to do while we were there. It was an experience we will never forget.

We also wanted to comment about the unbelievable job that our tour
guides and drivers did for us in every city we visited. Summer, Helen, Paul and Tina were fabulous. They made our trip the great experience that it was.

Thanks again ....................... very much !!!

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Hi Tao,
It's nice of you to follow up. My trip to China was fantastic!!! I am very pleased with how all arrangements were made and set up. The itinerary was very enjoyable. You set up a lot of fun, interesting, famous and intriguing sites for us to see. I believe we saw maybe 5-6 of China's top tourist spots (including the Great Wall, Forbidden City, Summer Palace, Lingering Lake, etc.) They were amazing sites. I absolutely loved seeing each site in all cities. I LOVED THE TRIP! Also, the number of cities we went to was wonderful. I am so happy to have seen all that I did.

The hotels were fabulous and very comfortable. I enjoyed my stay at each. Regarding food, we always had enough dishes to sample from and never went hungry. It was nice that the meals were ready the minute we got to the restaurant. Also, I was very pleased that there was a tour guide waiting for us at each city. That made us feel comfortable and safe. Even when some of our planes were delayed, the tour guide was still at the arrival gate. Each tour guide was extremely knowledgeable and spoke English very well. They were very accomodating to our questions and needs. I am happy with the guides we had.

Your agency set up the best trip I could have gone on. I am very thankful for that! Also, your help in planning and preparing me for the trip was extremely helpful. You were always very responsive to all my questions in a quick manner. That made me feel very good about working with your agency. Thank you for all that you did to get us to China.

Below are a few suggestions:
- Provide at least a full bottle of water to each person at each meal. Beer and soda was always provided, and sometimes water (but only one glass.) We needed to stay hydrated throughout the day so water is essential and should be included.
- Spend at least 2 days in Shanghai like we did in Beijing. Shanghai seemed like a fun and interesting city, but we only had one full day to look around.
- Provide more tours of local Chinese markets and alleyways. Many of our meals were at tourist-heavy locations. We wanted to eat where the locals eat. Also, although the food was great, we would have liked to have ordered some meals on our own.

I am happy to say that I did not get sick on the trip. I loved climbing the Great Wall and seeing the Terracotta Warriors. It was a pleasant journey that I have raved to all my friends and family about.

THANK YOU again for everything :)

Sincerely,
Basofin

Clients information:
Basofin, Palatine, IL      Aug. 20th 2007
Itinerary: Beijing, Xian, Guilin, Yangshuo, Shanghai, Suzhou, Nanjing, Yangzhou, Wuxi, Hangzhou, Shanghai 15 days.

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Tao,
We just got back from our trip to China. Everything went well. We had a great time. Thank you for all your work preparing the trip. Helen Hill

Clients information:
Roanoke, VA      Jul. 24th 2007
Itinerary: Beijing - Three gorges - Shanghai 11 days

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Clients information:
Tang     Newark, NJ      Jul. 2007
Itinerary: Beijing - Xian - Guilin - Yangshuo - Shanghai - Suzhou - Nanjing - Yangzhou - Wuxi
               - Hangzhou - Shanghai 15 Days

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